Frequently Asked Questions
What are Canopy Downunda products made from?
We use a quality 210D Ripstop nylon material. The nylon allows the products to be light weight and quick drying, with the "ripstop" a strengthened woven square throughout the material, which helps to prevent any holes or tears increasing throughout the fabric. The material is water resistant featuring a pvc coating on the underside, offering protection from the rain and the weather.
How much is delivery charge?
Orders with a total value over $55 will be sent out FREIGHT FREE across Australia.
Will the Shade canopy fit my sized van?
Our Shade Canopy is made in 2 sizes:
What if i have an off road Adventure Plus van?
Our Canopy Downunda Shade Canopy and Privacy Screens will fit the taller Adventure Plus model. The poles supplied with the Shade Canopy, the Roof Extender and PS02 privacy screen wall can extend to a height of 228cm (7'6"). The fridge screen also offers a longer length selection for the Adventure Plus height.
What accessories are included?
All our products are supplied with full accessories.
How does the Shade Canopy attach to my van?
Our Shade Canopy is designed to be a quick on and off setup. We supply industrial grade self adhesive velcro that is to be placed along the edge of the folding van wall. This velcro is not seen and will not interfere with the van in any way when not being used with the shade canopy.
Is the Shade Canopy heavy or bulky?
Our Shade Canopy is strong but lightweight and by itself only weighs 1.6kg. The canvas backpack we supply will store the Shade Canopy and the Privacy Screens all together, making it a space saver in your storage compartment.
What if i need advice while setting up or using my products?
We are happy to help you to get the best experience from using your Canopy Downunda items, and will help you with any questions you may have.
Can i view the Shade Canopy set up on a van?
We offer viewing opportunities througout the year which will be noted on our "Possible Viewing Dates" webpage. Please see page for more details.
How much extra space does the Shade Canopy give?
The Canopy Downunda Shade Canopy that fits the Aliner, Cruiser and Cruiseliner models allows you to utilise a very generous 1.8m x 3.8m of outdoor living area.
Can i leave the Shade Canopy attached to the van while i travel?
The Shade Canopy is to be taken down between travels...leaving it attached will void your warranty.
Im having trouble trying to buy something, can you help?
Certainly - please contact us and we can assist you to make your purchase easier
What payment options do i have?
The store checkout offers the choice of Paypal, Credit card or Banking details for a bank deposit.
Why dont you recommend using the product in the wind?
Our Shade Canopy and Privacy Screens are made from a light-weight yet strong material, but like all awnings, will have some movement when the wind blows.
Do you send orders outside of Australia?
No we only sell our products within Australia.
Do I have to do anything to my van before I can use my Shade Canopy?
While you are waiting for your Shade Canopy to arrive via courier, you could ensure the wall edge that the velcro will be attached to is clean and ready for use. We have a Youtube video available to watch that will show you the steps involved with readying the wall edge and how to attach the velcro to the wall edge. You may copy this link and paste in your search engine, or click this link to go to Youtube to view the video. https://www.youtube.com/watch?v=jEAyvY5chms&lc=z22mz5xzzwrjt1we2acdp435oxs4qskgesdoycmulytw03c010c.1536270953929839&feature=em-comments
I am using the removable additional eyelet on my Shade Canopy - how do I attach the long wall privacy screen?
We have made the removable additional eyelet to allow the additional use of an extra pole on the shade canopy. The removable eyelet will velcro anywhere along the shade canopy edge, with the most popular position being the middle, although it does allow you to use a smaller privacy screen along the front edge of the Shade Canopy also.
How much area is under cover when using the Shade Canopy etc.
The covered area under the Canopy Downunda Shade Canopy is 1.8m outwards from the van and is 3.8m long for the Aliner, Cruiser and Cruiseliner models and 1.8 x 2.8m long for the Sportliner model.
I have gas strut roof lifter accessories attached to my van, can i use a shade canopy too?
As the gas strut roof lifters are usually fitted in the area where our Shade Canopy would be exiting the van, they are generally in the way and so make it not possible to use a Canopy Downunda Shade Canopy
Why are your products showing as "Out of Stock" in your store?
The interest and demand for our products has increased greatly. As we make all our products in our own home, the demand is greater than our production time. We are able to take orders for items you require and add your details to our current waiting list. Upon completion of your order, you will be contacted with details on how to pay for your order and information on delivery and tracking.